FAQs – Companions & Homemakers

Q: What makes Companions & Homemakers different?

We are not a franchise, a registry, or part of a national institutional conglomerate. We are a privately-owned, Connecticut based company, founded in 1990. Through our hard work, our demonstrated commitment to the client experience, and the invaluable support of our entire team, we have become a household name and earned the reputation as Connecticut’s most trusted and professional provider of home care services.

Q: What are your business affiliations?

We are an accredited member of the Better Business Bureau. We have memberships with the Connecticut Homemakers and Companions Association, we are one of the charter members of the Home Care Association of America, and we are a founding member of its Connecticut chapter. We have contractual agreements with and provided services for these non-profit organizations: Connecticut Community Care (CCCI), Southwest Connecticut Area Agency on Aging (SWCAA), South Central Connecticut Area Agency on Aging (SCAAA), and the Veterans’ Adminstration (VA).

Q: What are your payment options?

Payments can be made by personal check or credit card. We also accept many long-term care insurance payments, and we work closely with the Connecticut Homecare Program for Elders and the Veterans Administration. There are also grants available to those who qualify. For more information, please call our Billing department at (888) 844-4442.

Q: How do you stay in touch once I start?

Our care coordinators will stay in touch with you at the level of contact you wish. We routinely place quality assurance calls, our field staff performs home visits, and clients have the opportunity to participate in our “Client Services Satisfaction Survey”. We are always a phone call away, 24/7.

Q: How quickly can I get services?

In the event of an emergency, we can provide a qualified caregiver within a few hours. The more notice we have, the more time we can devote to finding a good match for you.

Q: What if my caregiver can’t make it to work?

We will provide a replacement as soon as possible. In fact, we often pay travel expenses for caregivers who respond to emergency fill-in situations, at no cost to our clients. We also have stand-by field staff who are available at any time to fill in for emergency coverage.